All Posts Tagged With: "quality inn"

post thumbnail

Choice Hotels International Follow Up

The following is the follow up to this article: Choice Hotels = HUGE Customer Service Fail
I am writing on behalf of the Chief Marketing Officer of Choice Hotels International. He has forwarded your comments to my attention. He has also asked me to review the issues you have raised and respond to you directly.
First, we [...]

27Jul2009 | Pat Williams | 0 comments | Continued
post thumbnail

Choice Hotels = HUGE Customer Service Fail and Recovery

The Disclaimer
I am not a picky customer. I don’t expect service perfection. There are only two times in my entire life I have blacklisted a company because of atrocious customer service.

Being threatened by a Blockbuster collections letter for a $3 late movie fee after a movie was returned within 5 minutes of the deadline. [...]

27Jun2009 | Pat Williams | 1 comment | Continued

  • Travel Blogs