Niagara Falls
Choice Hotels International Follow Up
The following is the follow up to this article: Choice Hotels = HUGE Customer Service Fail
I am writing on behalf of the Chief Marketing Officer of Choice Hotels International. He has forwarded your comments to my attention. He has also asked me to review the issues you have raised and respond to you directly.
First, we [...]
Pairing Food with Wine
Video 6 from the FoVA Wine Tasting Event at the Niagara Falls Hilton
Lauren Pibworth of Pibworth Professional Services, explains what to consider when pairing food with wine. She asks us to consider matching the weight of the wine with the food served. She provided the wine education as part of the festivities during the Forum [...]
Just Breathe! How and Why you “Breathe Through” the Wine
Breathing Through the Wine: Video 5 from the FoVA Wine Tasting Event at the Niagara Falls Hilton
Lauren Pibworth of Pibworth Professional Services, explains how to breathe through the wine. She provided the wine education as part of the festivities during the Forum on Virtual Assistance, held in Niagara Falls June 3-7, 2009.
This is the fourth [...]
“She’s Got Legs!” Wine Tasting Video
Nose, Body, Color and Legs: Video 4 from the FoVA Wine Tasting Event at the Niagara Falls Hilton
She’s got legs and she knows how to use them! Lauren Pibworth of Pibworth Professional Services, explains the wine terms legs, nose, body and what to look for in the color of your wine. She provided the [...]
Choice Hotels = HUGE Customer Service Fail and Recovery
The Disclaimer
I am not a picky customer. I don’t expect service perfection. There are only two times in my entire life I have blacklisted a company because of atrocious customer service.
Being threatened by a Blockbuster collections letter for a $3 late movie fee after a movie was returned within 5 minutes of the deadline. [...]
27Jun2009 | Pat Williams | 1 comment | Continued
Wine Diamonds Video
Video 3 from the FoVA Wine Tasting Event at the Niagara Falls Hilton
The Forum on Virtual Assistance held in Niagara Falls June 3-7, 2009, offered a special evening wine tasting event for conference attendees. Lauren Pibworth of Pibworth Professional Services, provided an evening full of informative wine trivia and education.
This is the third in a [...]
The Language of Wine Video
Video 2 from the FoVA Wine Tasting Event at the Niagara Falls Hilton
The Forum on Virtual Assistance held in Niagara Falls June 3-7, 2009, offered a special evening wine tasting event for conference attendees. Lauren Pibworth of Pibworth Professional Services, provided an evening full of informative wine trivia and education.
This is the second in a [...]
Choosing the Correct Wine Glass Video
Video 1 from the FoVA Wine Tasting Event at the Niagara Falls Hilton
The Forum on Virtual Assistance held in Niagara Falls June 3-7, 2009, offered a special evening wine tasting event for conference attendees. Lauren Pibworth of Pibworth Professional Services, provided an evening full of informative wine trivia and education.
Lauren explains why choosing the right [...]
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@Steve: The Governor General represents the Queen, but the Queen is Canada's Head Of State. Might want to apologize for ...
Superb. Bravo! Nicely done. Catchy hook... 
Actually Rich Falls, the Governal-General is the Canadian Head of State. Do you know his/her name? Back to high school ...