Choice Hotels International Follow Up

The following is the follow up to this article: Choice Hotels = HUGE Customer Service Fail
I am writing on behalf of the Chief Marketing Officer of Choice Hotels International. He has forwarded your comments to my attention. He has also asked me to review the issues you have raised and respond to you directly.
First, we [...]

Just Breathe! How and Why you “Breathe Through” the Wine

Breathing Through the Wine: Video 5 from the FoVA Wine Tasting Event at the Niagara Falls Hilton
Lauren Pibworth of Pibworth Professional Services, explains how to breathe through the wine. She provided the wine education as part of the festivities during the Forum on Virtual Assistance, held in Niagara Falls June 3-7, 2009.
This is the fourth [...]

Choice Hotels = HUGE Customer Service Fail and Recovery

The Disclaimer
I am not a picky customer. I don’t expect service perfection. There are only two times in my entire life I have blacklisted a company because of atrocious customer service.

Being threatened by a Blockbuster collections letter for a $3 late movie fee after a movie was returned within 5 minutes of the deadline. [...]

The Language of Wine Video

Video 2 from the FoVA Wine Tasting Event at the Niagara Falls Hilton
The Forum on Virtual Assistance held in Niagara Falls June 3-7, 2009, offered a special evening wine tasting event for conference attendees. Lauren Pibworth of Pibworth Professional Services, provided an evening full of informative wine trivia and education.
This is the second in a [...]

Provincial Park Camping with Dad

Today is Father’s Day and in celebration of all the great things Dads do for their children, I thought I’d share my most memorable times with my father.
Living in Ontario, we spent every summer camping. I have camped in many (if not all!) provincial and national parks in Ontario, Manitoba, Saskatchewan, Alberta and British [...]